Serving South Florida since 1973

Privacy Policy

Privacy Policy

Last updated: July 2020

ALL YEAR COOLING AND HEATING, INC. (“ALL YEAR COOLING”, “we,” “us,” or “our”) recognizes that the privacy of our users (“users”, “you” or “your”) is very important and we take it very seriously.  This Privacy Policy explains how ALL YEAR COOLING, including our affiliates, subsidiaries, and authorized agents, collect, use, disclose, and safeguard your information when you visit our websites at https://www.allyearcooling.com, https://allyeardirect.com, https://www.allyearduct.com/, or https://allyearrewardsclub.com, including any other media form, text messages, phone calls, social media channel, email and other electronic messages, mobile website, or mobile application related or connected thereto (collectively, the “Site”). By visiting https://www.allyearcooling.com, https://allyeardirect.com, https://www.allyearduct.com/, or https://allyearrewardsclub.com, you are accepting the practices described in this Privacy Policy and our Terms of Use. This Privacy Policy is subject to change without notice and you should revisit this site frequently for the most current version of our policy. Please read this Privacy Policy carefully. By accessing or using this Site, you agree to this Privacy Policy.  If you do not agree with the terms of this Privacy Policy, please do not use or access the Site.

Quick links:

What information do we collect about you?

How will we use the information about you?

What will we disclose and share with third parties?

How long do we protect your information?

How long do we keep your information?

International Use

Our Security Policy

Cookies and Tracking

Dispute Resolution

Choice of Law and Forum

Changes to our Privacy Policy

How to contact us

What information do we collect about you?

Information you give to us

When you register, make a purchase, place an order or request, sign up for our newsletter, respond to a survey or marketing communication, surf the Site, or use certain other Site features, it is necessary to collect personal data from you. The types of personal information we collect depend on the product or service you have with us. This includes, but is not limited to: your name, address, e-mail address, telephone number, mobile number, and credit/debit card information. We are unable to provide you with products and services if you do not provide certain information to us. You may also be asked to provide additional (non-mandatory) pieces of information such as your interests, preferences, age, gender, feedback, and survey responses so that we can better understand our customers. You can also choose to provide such information by posting on a forum or social media channel, filling out a web form or when you communicate with us. We also obtain information about you where we have the appropriate permissions to do so or as otherwise authorized by applicable law.

Information we collect automatically when you use our sites or services

In addition to information that you choose to submit to us, we automatically receive and store certain information when you visit or interact with the Site (“Usage Information”). Usage Information is stored on and accessed from your personal computer, laptop, tablet, mobile phone or other device whenever you visit or interact with our Site. Usage Information includes, but is not limited to:

  • The IP Address of the site that may have referred you.
  • Your IP Address
  • The Web Page that you may have linked to us from, if any.
  • The Product Identifier for Version and Make of Browser (e.g. Internet Explorer 4.5)
  • The Operating System platform that you may be running (e.g. Macintosh or Windows)
  • Search Words or Terms that are passed from a Search Engine (e.g. Google, Yahoo, or Lycos)

To learn more about these technologies and your choices, please see the section entitled Cookies and Tracking.

Information collected from other sources

We also combine your information with information we collect from third parties or public sources, including analytics providers, advertising networks, and publicly available sources.

Social Media

Certain sites offer services that require you to set up an account prior to receiving such services. To create a secure account, you can use your email address and a password or, if the site offers a single-sign-on service, such as on Facebook, you will be able to register for and log-in to your account using your Facebook (or other relevant social media channel) account. If you choose to use the Facebook single-sign-on service, you are granting permission to Facebook to share certain profile information with us. This will include your name, profile picture and list of friends and any other information notified to you by Facebook prior to you completing the single-sign-on authorization process. You control what social media information you allow us to have access to using the privacy settings on the applicable social media site and any permissions you give as part of the single-sign-on authorization process.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site, or transmitted to other users of the Site or third-party sites (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Site or third-party sites with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Children’s data

Our Site is not intended for children under the age of 13. If you are under 13, please do not provide any information to us and instead ask your parent or guardian to do this on your behalf. You must be at least 18 years of age to purchase products or services from us. If you are under the age of 18, you must ensure that your parent or guardian purchases the products or services on your behalf. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@allyearac.com.

How will we use the information about you?

We will use your information for the following purposes:

  • Service Access and Registration: to register you as a new customer when you purchase a product or service from us or create an account on one of our sites in order to access one of our services.
  • Sales and Fulfilment: to process and deliver your order; to manage payments, fees and charges; to collect and recover money owed to us; to provide you with services you have requested from us when we collected the information from you.
  • Customer Relationship Management: to contact you about your account, subscription or other order; to provide you with customer service (such as responding to questions, concerns and feedback and contacting you via email, telephone, SMS/text, post, direct message or other similar communication method for this purpose); to notify you of material changes to our terms or this Privacy Policy; to send you service related communications; to ask you to leave a review or take a survey.
  • Sweepstakes, Contests, Events, Product Trials, Surveys, Awards: to enable you to participate in sweepstakes, contests, product trials, events, awards, surveys, polls and quizzes and to provide you with any prizes, products or awards as applicable.
  • Business Administration, Systems and Security: to administer and protect our business and our sites such as troubleshooting, testing, system maintenance, support, reporting and hosting data; to ensure network and system security and prevent detect, mitigate and investigate fraud, security breaches and other prohibited or illegal activities; to verify your identity. 
  • Data Analytics: to measure the performance of our marketing campaigns (for example, analyzing open and click rates, identifying which marketing campaigns generate phone calls and what keywords users use,); to provide insight and analysis of our customers and to understand how marketing campaigns bring revenue to our business and to our business partners.
  • Marketing: to provide you with marketing via email, post, telephone, SMS/text, social media and other digital channels (including Facebook Custom Audiences and Google Custom Match); to make suggestions and recommendations to you about goods and services that could be of interest to you.
  • Advertising: to select and deliver advertising and content to you and measure the delivery and effectiveness of such advertising and content.
  • Personalization: to personalize content, services and communications and target advertising, as further explained in Personalization and Advertising below.
  • Aggregation and Anonymization: to aggregate and anonymize your data, so that we can use it to enable us to sell advertising and monitor the efficacy of our business partnerships.
  • Apply for Financing: to obtain credit approval if you apply for financing through us.

Personalization and Advertising

We want the ads and content displayed on our Site to be relevant to you. Personalizing and targeting advertising, content, services and communications allows us to provide you with much of our sought-after online content for free.

We will use your information to provide you with personalized content, services and communications as well as targeted advertising on our Site and selected partner sites. We do this by matching, combining or linking the different sources of information we hold about you (e.g. linking your contact or subscriber information with your activity across our Site or by linking your activity on our Site across all your devices using your email or social media log-in details) or by creating segments based on various factors such as your age and gender, your device details or your inferred interests. We work with data management site providers to assist with this process.

We also use your information for retargeting (for example, you could see an advertisement on a partner site such as Facebook for a product that you have recently viewed on our Site).

These activities involve the use of cookies and other similar technologies. To learn more or to see how you can opt out of targeted advertising, please see the section entitled Cookies and Tracking.

Marketing

Where we have the appropriate consents or as otherwise authorized by applicable law, we will use your information to market and advertise our products by telephone (mobile and landline when available), post, electronic messaging (including SMS and MMS), email, online or via applications.

You can always tell us that you wish to stop receiving direct marketing communications from us. But remember, if you do not want us to get in touch, you will miss out on offers.

If you would prefer not to receive direct marketing communications, simply let us know at any time by writing to info@allyearac.com, or by following the opt-out instructions in the relevant communication. Please note that this will not stop you from receiving service messages from us.

What will we disclose and share with third parties?

We share your personal data with our third-party service providers for the purposes outlined in this Privacy Policy, such as to enable them to process a request, order, loan application, service or survey responses; to supply you with a prize in the event you win a competition; or in order to obtain information.

We share your information with advertisers, ad servers, ad networks and content recommendation services to select and deliver advertising and content, and target and personalize advertising and content both on our Site and on selected partner sites. This will not include any information which directly identifies you in the real world, such as your name, email address, address or phone number. However, by interacting with or viewing an advert or content, you should be aware that the third party could make the assumption that you meet the targeting criteria used to display the advert or content. We also share your information with analytics and search engine providers to assist us in the improvement and optimization of our Site.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: allyearac.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

We could merge with or be acquired by another business. If this happens, we share the information that relates to you.

We reserve the right to disclose your personal data in order:   i) to comply with the law, applicable regulations and government requests; ii) to protect our operating systems and integrity as well as that of other users; iii) to enforce or apply our Terms of Use , and other agreements including for billing and collection purposes; and iv) If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ALL YEAR COOLING, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud and data security protection and credit risk reduction.

How do we protect your information?

We employ reasonable and appropriate security measures such as maintaining physical, electronic and procedural safeguards in compliance with applicable security requirements, including US federal and state regulations. Although we will do our best to protect your personal data, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our Site. Any transmission of your personal data is at your own risk and ALL YEAR COOLING is not responsible for any breach of security or for any actions of any third parties that receive the information.

Other websites

Please note that clicking on links and advertisements on our Site could result in you being transferred to another website, where data privacy practices vary from ours. If transferred to another website you should consult their privacy policy as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.

How long do we keep your information?

We are required by law to keep certain information about our customers (such as financial and transaction related data) for seven years after they cease being customers for tax purposes.

Our data retention periods vary depending on the context of the services that we provide to you and our legal obligations. To determine the appropriate period for which we keep your data, we consider the amount, nature and sensitivity of your data, the potential risk or harm from unauthorized use or disclosure of your personal data, the purposes for which we process that data (and whether we can achieve those purposes through other means), and applicable legal rules, laws and requirements.

International Use

We make no claims that materials on the Site are appropriate or may be downloaded for use in locations outside the United States. Access to the Site from countries or territories where such access is illegal is prohibited. Furthermore, our databases are located in the United States. If you access this Site from outside the United States, you do so at your own risk. By sending us your data, you consent to its transfer to and storage within the United States. Those who access the Site from outside the United States do so on their own initiative and are responsible for compliance with local laws, rules and regulations.

Our Security Policy

Our Site is hosted in the United States of America and we conduct all of our business from our office located in the USA.  We have taken steps to build our Site using industry-standard encryption and authentication tools to protect the security of your personal data. When we collect your personal data through our Site, we will encrypt your personal data before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and fire walls to make sure that your personal information is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet because of its nature.

We strongly urge you to protect any password you may have for our Site and not share it with anyone. You should always log out of our Site when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public place.

Cookies and Tracking

Like many other websites, we use cookies, web beacons, dynamic number insertion and other similar technologies on our Site, applications and communications. Cookies are small pieces of data stored on your computer or mobile device that are transferred to your computer’s hard drive through your web browser from our web server.  We do this to understand your use of our services, improve your user experience, enable personalized features and content, to understand our overall marketing efforts and what’s driving leads, and to optimize our advertising and marketing. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future for our users. The technologies we use do not collect any information which directly identifies you in the real world, such as your name, email address, address or phone number. All cookies are set on the Site’s domain and we do not attempt to track customers across multiple domains.

We may also use IP addresses and web server log files to analyze trends, administer the Site, track user’s movement, identify keywords customers use to find us, and gather broad demographic information for aggregate use. Additionally, in areas of the Site requiring registration or account signup, we may use this information from time to time to monitor the Site for unregistered users or security purposes, although we take no responsibility to do so. Information of this type may be combined with cookies or other sources of information for these purposes. 

You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our Site and other websites may be diminished and some features may not work as intended.

We also may use these technologies to collect information about your online activities over time and across third-party websites (such as Google or Facebook) or other online services, such as for behavioral tracking.  Because there is not yet a common understanding of how to interpret Do Not Track (“DNT”) Signals, nor a common definition of “tracking”, we do not currently respond to DNT Signals.

The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Site according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Site.

Dispute Resolution

By using the Site, you and ALL YEAR COOLING agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Site, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part thereof (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent to 1345 NE 4th Ave Fort Lauderdale, FL 33304.

Both you and ALL YEAR COOLING agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party.

IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect in the FLORIDA before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

Choice of Law and Forum

You agree that the laws of the FLORIDA govern the Privacy Policy and any claim or dispute that you may have against us, without regard to FLORIDA conflict of laws rules. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the foregoing with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16).

You further agree that any disputes or claims not subject to the arbitration provision discussed above shall be resolved by a court located in the  STATE OF FLORIDA, BROWARD COUNTY and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. PLEASE NOTE THAT BY AGREEING TO THIS PRIVACY POLICY, YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGAINST US BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENTING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE OR FEDERAL COURTS IN THE STATE OF FLORIDA, BROWARD COUNTY FOR ANY DISPUTES OR CLAIMS BROUGHT UNDER THIS PROVISION; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN THE STATE OF FLORIDA, BROWARD COUNTY FOR THE PURPOSE OF RESOLVING ANY SUCH DISPUTES OR CLAIMS.

Changes to our Privacy Policy

We keep this Privacy Policy under review and will update it to reflect changes in our privacy practices. Any updates will be made on this page so that you can always find out what information we collect, how we use it and under what circumstances we will disclose it.

How to contact us

If you have any questions or comments about this Privacy Statement or if you would like us to update information we have about your information or your preferences, please contact us by clicking on the Contact Us link located at this Site, or by writing us at:

1345 NE 4th Ave Fort Lauderdale, FL 33304

info@allyearac.com