Dear Tom Smith,
I am pleased to have the opportunity to deal with Vic Lorenz, one of your service technicians.
It was clear from the first minute he was very knowledgeable and capable of properly diagnosing my problem. Vic was able to quickly and intelligently solve my issue. I now feel confident the machine I purchased form you is now running effectively and efficiently.
He was tidy, prompt, polite and a pleasure to deal with.
I would definitely recommend you to others.
Deerfield Beach, FL